Refund & Returns Policy

We want You to love Your Respyr. If You're not completely satisfied, We're here to help. This policy explains how returns, refunds, and exchanges work.

Our refund and returns policy lasts 30 days. If 30 days have passed since Your device shipped, unfortunately We can't offer You a full refund or exchange.

Eligibility for Returns

To be eligible for a return, Your item must meet the following conditions:

• Within the window — the return is requested within 30 days of Your device being delivered.
• Original condition — the device is undamaged and in the same condition that You received it.
• Complete packaging — the item is returned with all original accessories, cables, and packaging.
• Proof of purchase — a receipt or order number is provided.

Non-Returnable Items

Certain items cannot be returned, including gift cards, downloadable software products, and any item not in its original condition, damaged, or missing parts for reasons not due to Our error.

How to Start a Return

To start a return, please contact us at support@respyr.com with Your order number. We'll send You a prepaid return shipping label and instructions on how and where to send Your package. Items sent back to Us without first requesting a return will not be accepted.

Refunds

Once We receive and inspect Your return, We will notify You of the approval or rejection of Your refund. If approved, Your refund will be processed automatically to Your original payment method within 5–10 business days. Please remember it can take some additional time for Your bank or credit card company to process and post the refund.

Damaged or Defective Items

Please inspect Your order upon reception and contact Us immediately if the item is defective, damaged, or if You receive the wrong item, so that We can evaluate the issue and make it right. Defective devices are also covered by Our Limited Warranty.

Exchanges

The fastest way to get the item You want is to return the item You have, and once the return is accepted, make a separate purchase for the new item.

Late or Missing Refunds

If You haven't received a refund yet, first check Your bank account again, then contact Your credit card company and bank — it may take some time before Your refund is officially posted. If You've done all of this and still have not received Your refund, please contact us at support@respyr.com.

Contact Us

If you have any questions about returns and refunds, You can contact us by email at support@respyr.com or through our contact page.